GUIDE ON CHOOSING

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Service
Technologies

Stoves online offers

MCZ Group strives to offer its customers high-quality products that ensure long-lasting warmth without any inconveniences. Our stoves are technologically complex appliances requiring professional and qualified service.

 

Only MCZ authorised sales outlets can guarantee your full satisfaction, since:

 

  • they regularly participate in technical and sales training courses and are up-to-date on all the latest developments of our technology;
  • they offer qualified assistance throughout the purchase process, from preventive inspection to choosing the product and its correct sizing according to the requirements and layout of the house where it will be installed;
  • in cooperation with technical assistance centres, they ensure correct installation and take care of any after-sales issues during the warranty period and even afterwards.

There are a number of online websites that stock our products; however, these are not always authorised retailers. Sometimes these are scam websites, lately there are many of them on the internet.

 

MCZ shall not be held liable for any pellet stoves sold online, unless they are purchased from authorised retailers who are qualified to provide the support needed on site.

 

This is why MCZ recommends only contacting authorised retailers. Here you can find the retailer closest to you.