Service

Video tutorials

First steps 4 video

Date and time setting
First steps
Date and time setting

Do you have a pellet stove? Learn the simple steps to set date and time.

Switching off the stove
First steps
Switching off the stove

Do you have a pellet stove? Learn the simple steps to switch it off.

Switching on the stove
First steps
Switching on the stove

Do you have a pellet stove? Learn the simple steps to switch it on.

Preliminary actions
First steps
Preliminary actions

Do you have a pellet stove? Find out what simple steps you need to take before lighting to ensure maximum performance and a long s...

Operating Modes 7 video

Overnight Mode
Operating Modes
Overnight Mode

Would you like to learn how to use the control panel of your pellet stove? Follow the tutorial to familiarise yourself with the ov...

Comfort Mode
Operating Modes
Comfort Mode

Would you like to learn how to use the control panel of your pellet stove? Follow the tutorial to familiarise yourself with the co...

Auto Mode
Operating Modes
Auto Mode

Would you like to learn how to use the control panel of your pellet stove? Follow the tutorial to familiarise yourself with all th...

Turbo Mode
Operating Modes
Turbo Mode

Would you like to learn how to use the control panel of your pellet stove? Follow the tutorial to familiarise yourself with the tu...

Manual Mode
Operating Modes
Manual Mode

Would you like to learn how to use the control panel of your pellet stove? Follow the tutorial to familiarise yourself with the ma...

Operating modes
Operating Modes
Operating modes

Would you like to learn how to use the control panel of your pellet stove? Follow the tutorial to familiarise yourself with all th...

Reading the display
Operating Modes
Reading the display

Do you have a pellet stove? Learn the simple steps to read the display.

Settings and Functions 6 video

Synchronisation with the remote control
Settings and Functions
Synchronisation with the remote control

Would you like to synchronise the control panel of your pellet stove with the remote control? Follow the tutorial to learn how to...

User menu - Information and settings
Settings and Functions
User menu - Information and settings

Would you like to learn how to use the control panel of your pellet stove? Follow the tutorial to familiarise yourself with the us...

Sleep
Settings and Functions
Sleep

Would you like to learn how to use the control panel of your pellet stove? Follow the tutorial to familiarise yourself with the Sl...

Chrono
Settings and Functions
Chrono

Would you like to learn how to use the control panel of your pellet stove? Follow the tutorial to familiarise yourself with the Ch...

Start & Stop
Settings and Functions
Start & Stop

Would you like to learn how to use the control panel of your pellet stove? Follow the tutorial to familiarise yourself with the St...

Selecting the fans
Settings and Functions
Selecting the fans

Would you like to learn how to use the control panel of your pellet stove? Follow the tutorial to familiarise yourself with all th...

Alerts and notifications 5 video

Automatic feed screw release
Alerts and notifications
Automatic feed screw release

Have you noticed a notification on your pellet stove and don't know what it means? Watch the video to find out more!

Pellet reserve
Alerts and notifications
Pellet reserve

Have you noticed a notification on your pellet stove and don't know what it means? Watch the video to find out more!

Forced cooling
Alerts and notifications
Forced cooling

Have you noticed a notification on your pellet stove and don't know what it means? Watch the video to find out more!

Unscheduled maintenance
Alerts and notifications
Unscheduled maintenance

Have you noticed a notification on your pellet stove and don't know what it means? Watch the video to find out more!

Self-cleaning brazier
Alerts and notifications
Self-cleaning brazier

Have you noticed a notification on your pellet stove and don't know what it means? Watch the video to find out more!

Alarms 14 video

A22 - Room probe malfunction
Alarms
A22 - Room probe malfunction

Is the pellet stove blocked by alarm A22? Find out how to solve the problem! In this tutorial, we will show you step by step how t...

A21 - Pressure switch
Alarms
A21 - Pressure switch

Is the pellet stove blocked by alarm A21? Find out how to solve the problem! In this tutorial, we will show you step by step how t...

A17 - Cochlea blocked
Alarms
A17 - Cochlea blocked

Is the pellet stove blocked by alarm A17? Find out how to solve the problem! In this tutorial, we will show you step by step how t...

A14 - Active sensor malfunction
Alarms
A14 - Active sensor malfunction

Is the pellet stove blocked by alarm A14? Find out how to solve the problem! In this tutorial, we will show you step by step how t...

A13 - Board temperature malfunction
Alarms
A13 - Board temperature malfunction

Is the pellet stove blocked by alarm A13? Find out how to solve the problem! In this tutorial, we will show you step by step how t...

A12 - Gear motor sensor malfunction
Alarms
A12 - Gear motor sensor malfunction

Is the pellet stove blocked by alarm A12? Find out how to solve the problem! In this tutorial, we will show you step by step how t...

A11 - Cochlea malfunction
Alarms
A11 - Cochlea malfunction

Is the pellet stove blocked by alarm A11? Find out how to solve the problem! In this tutorial, we will show you step by step how t...

A09 - Thermocouple malfunction
Alarms
A09 - Thermocouple malfunction

Is the pellet stove blocked by alarm A09? Find out how to solve the problem! In this tutorial, we will show you step by step how t...

A08 - Smoke fan malfunction
Alarms
A08 - Smoke fan malfunction

Is the pellet stove blocked by alarm A08? Find out how to solve the problem! In this tutorial, we will show you step by step how t...

A05 - Obstruction
Alarms
A05 - Obstruction

Is the pellet stove blocked by alarm A05? Find out how to solve the problem! In this tutorial, we will show you step by step how t...

A04 - Smoke overtemperature
Alarms
A04 - Smoke overtemperature

Is the pellet stove blocked by alarm A04? Find out how to solve the problem! In this tutorial, we will show you step by step how t...

A03 - Pellet security
Alarms
A03 - Pellet security

Is the pellet stove blocked by alarm A03? Find out how to solve the problem! In this tutorial, we will show you step by step how t...

A02 - No flame
Alarms
A02 - No flame

Is the pellet stove blocked by alarm A02? Find out how to solve the problem! In this tutorial, we will show you step by step how t...

A01 - Failed ingition
Alarms
A01 - Failed ingition

Is the pellet stove blocked by alarm A01? Find out how to solve the problem! In this tutorial, we will show you step by step how t...

App 10 video

Maestro+ MCZ - Sharing the Product with Another User
App
Maestro+ MCZ - Sharing the Product with Another User

Discover how to grant others access to your product securely.

Maestro+ MCZ - Bluetooth to Wi-Fi Transition
App
Maestro+ MCZ - Bluetooth to Wi-Fi Transition

Check out this guide to easily switch between Bluetooth and Wi-Fi connections and vice versa.

Maestro+ MCZ - Wi-Fi Setup
App
Maestro+ MCZ - Wi-Fi Setup

Learn how to connect your product to the home Wi-Fi for full remote control.

Maestro+ MCZ - First Connection to the Product
App
Maestro+ MCZ - First Connection to the Product

Watch the video to find out how to pair your Maestro+ product with the app.

Maestro+ MCZ - User Registration
App
Maestro+ MCZ - User Registration

Follow this tutorial to create your account on Maestro+ MCZ.

MCZ Maestro Upgrade - Wi-Fi Setup
App
MCZ Maestro Upgrade - Wi-Fi Setup

Learn how to connect your product to the home Wi-Fi for full remote control.

MCZ Maestro Upgrade - Sharing the Product with Another User
App
MCZ Maestro Upgrade - Sharing the Product with Another User

Discover how to grant others access to your product securely.

MCZ Maestro Upgrade - User Registration
App
MCZ Maestro Upgrade - User Registration

Follow this tutorial to create your account on MCZ Maestro - Upgrade.

MCZ Maestro Upgrade - First Connection to the Product
App
MCZ Maestro Upgrade - First Connection to the Product

Watch the video to find out how to pair your Maestro product with the app.

MCZ Maestro Upgrade - Wi-Fi Direct to Wi-Fi Transition
App
MCZ Maestro Upgrade - Wi-Fi Direct to Wi-Fi Transition

Check out this guide to easily switch between Wi-Direct (local) and Wi-Fi (remote) connections and vice versa.