The future of your appliance is “Carefree”
The standard MCZ warranty is valid for 24 months from the purchase date and covers the replacement or free repair of parts recognised as faulty at source due to manufacturing defects (for all details on the Standard Warranty, click here).
To offer you a service that is always up to your expectations and our quality standards, for all appliances MCZ offers “Carefree Spare Parts”, two warranty extension programmes specifically designed for spare parts.
By activating these programmes, in case of faults on the product, you can get the necessary spare parts for repairs, for a total of 3 years (for the SPARES+1 programme) or 4 years (for the SPARES+2 programme).
Benefits
- Free supply of original spare parts, tested and approved by MCZ Group for the entire warranty period
- Locked price with no surprises, regardless of the type of spare part you may need
- Prompt supply of spare parts
| EXTENDED WARRANTY | PRICE | |
|---|---|---|
| SPARES+1 | +1 YEAR* | 95 € + VAT |
| SPARES+2 | + 2 YEARS* | 125 € + VAT |
* The extended warranty does not cover labour costs and parts subject to normal wear and tear, such as gaskets, glass, and any parts that can be removed from the firebox.
The SPARES+1 and SPARES+2 programmes can only be purchased through an authorised retailer and are valid for all the pellet and wood products of the brands MCZ, RED, SERGIO LEONI. SPARES services are available only in ITALY, FRANCE, GERMANY, AUSTRIA and UK.
** Any other services, other than Spares, are only available in Italy.
How to buy
You can buy the SPARES+1 and SPARES+2 programmes by contacting one of the authorised MCZ Group retailers. Click here to find your nearest retailer.
When to buy
You can activate the SPARES+1 and SPARES+2 programmes whenever you want, even after buying the product but, in any case, within 24 months from the date of purchase while under standard warranty.
